Yes, you can often move your website and keep the same domain name and email addresses. The first thing we check is who manages each of those services. Sometimes the website and mail come from the same company. Sometimes the website is in one account, your domain is in another, and your mail is somewhere else. Knowing that before you cancel anything makes the move easier to plan.
Find out who controls the domain
The registrar is the company that manages your domain registration. Check that your business can sign in, renew the domain, and receive account recovery messages. A new web host can usually use the same domain while you keep it at the current registrar. If you also want to switch registrars, treat that as a separate step and check the transfer requirements before you set a date. ICANN’s domain transfer questions explain the difference.
Find out where email actually lives
Write down who hosts your mailboxes, aliases, and forwarding addresses. If you already use a separate service for email, the plan may be as simple as keeping that service and preserving the DNS records it uses. Those records tell other systems where to deliver your mail and help verify messages sent from your domain.
If your old hosting plan also provides your mailboxes, talk through how you’ll move the existing messages and set up the addresses before that plan ends. Decide who will check sending and receiving from an outside account after the change. Also test website forms, because the form and your everyday email can use different delivery settings. Google Workspace’s guide to mail records shows how mail routing works for that service.
Get a copy of the website and test the new home
Ask what can be exported from your current site and what has to be rebuilt. When a site can be moved, we look for the site files, database, and any paid tools the site relies on. On a hosted site builder, the available export may cover only part of the site. Find out before signing a migration quote. If your site takes orders or bookings, agree on how new orders or appointments will be handled while the final data is moved.
Test the new copy before directing visitors to it. Open the main pages on a phone, check the menu, send a labeled test form, and try any booking or checkout steps that matter. Keep a copy of the important page addresses and redirect any that need to change.
Keep the old service active through the handover
Pick a time when someone can check the new site and respond if there’s a problem. Once the switch is made, check the site from another connection, verify incoming and outgoing mail, and confirm that your most important links still work. Keep the old service available until you’ve checked what moved and confirmed you can get back to the previous setup if needed.
What to send us before we look at a move
Send us your domain name, the companies you currently pay for the website and email, and anything the site needs to keep doing during the move. A list of providers is enough for the first conversation. Keep passwords and transfer codes in your account until there’s a secure way to share access. If you’d like help sorting it out, talk with us about moving your website or see how we handle website hosting and support.